FAQ's
Shipping
What are your delivery times?
Deliveries within the Uk are shipped with EVRI, usually taking between 3-4 business days from leaving our facility.
International deliveries are shipped with DHL e-commerce and will usually take between 4-10 days, however it may take longer if there are unforeseen delays with customs. This is unfortunately out of our control, however we will ensure any orders leave our facility as fast as possible.
Where will my order ship from?
All orders are shipped from Exeter, United Kingdom.
Do you ship worldwide?
Unfortunately we don't yet. We currently ship to the Uk, US, Canada Europe, Australia and New Zealand.
Do you ship to Kenya?
We don't. However, send an email to info@bensbuckets.com and we can organise getting our hats to you.
Do I have to pay import duties?
Import duties and taxes may be payable on packages to certain countries. These are paid by the customer.
What happens if my order doesn't arrive?
Although rare, sometimes a courier can get things wrong. In this case, we firstly advise waiting for a week or so before contacting us, as parcels usually do show up.
If a week has passed and you still don't have your order please get in contact with the Ben's Buckets team and we'll sort it out for you.
Returns
How do I make a return?
We are sorry you didn't get the size you wanted or the product wasn't as you anticipated.
Please refer to our size guide closely before making any purchases. Especially for our Bucket hats and Boonies!
To return an item please use our super simple returns form. (Insert Link)
What is your returns policy?
Do you offer exchanges?
We do! However the customer will have to pay for the postage costs to make the swap happen.
Bucket Hats Against Period Poverty
Why do we still donate single use sanitary pads?
We currently donate single use sanitary pads because we have found that many of the girls that we are donating to don't have access to clean water to safely wash reusable sanitary pads.
However, in the near future we are going to start donating reusable pads from the Kujuwa Initiative, with the aim that the girls can choose the kind of pads that they believe will work best for them.
Please read more about our initiative on our Bucket Hats Against Period Poverty Page.
Where do we donate to?
We are currently donating to Loldia Primary School, located in Kasarani, Naivasha, Kenya.
How do we raise money?
We raise money through the sale of our pink bucket hats and boonies.
90% of the profits from these products goes directly to the purchase of period products.
Read more about how we raise money on our Bucket Hats Against Period Poverty page
Supply chain
Where are Ben's Buckets made
Ben's Buckets are all made in Nairobi, Kenya.
Who makes Ben's Buckets?
Ben's Buckets are hand made by our skilled team of tailors
How do Ben's Buckets get to the Uk?
After being made, all our products are shipped to Exeter, United Kingdom by air. They are then sorted and sent out to their new owners.