SHIPPING AND RETURNS
SHIPPING POLICY
Shipping to the Uk: 2-3 Business days via EVRI/Hermes systems
*Shipping to Europe and International includes:
Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, USA.
Europe: 3-5 business days - via Royal Mail
Rest of the world: 6-7 business days - via Royal Mail
All shipments are tracked.
If a product does not arrive within the allocated time please contact info@bensbuckets.com and we can trace the package with the 3rd party provider.
Please allow for some flexibility in shipping times as we use 3rd party providers, and sometimes shipping times are out of our control.
RETURN & EXCHANGE POLICY
BensBuckets accepts returns within 30 days of the original purchase date, returns are currently only accepted for faulty or damaged products. Products must be returned unused and in the condition received to be eligible for a refund. Please refer to the sizing guide carefully before buying.
Please note you have 30 days from the date of purchase to open a return enquiry and return an item in order to be eligible for a full refund or exchange.
Please allow up to 10 days from us receiving the returned product for a refund or exchange to be issued.
To open a returns enquiry please email info@bensbuckets.com with the subject heading 'RETURNS'.
In the email please include proof of purchase, name of the person who made the purchase and photo evidence of the product in question.